Return Policy for NexusBytePC

Effective Date: January 7, 2025

At NexusBytePC, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible return policy to make the process as simple as possible. Please read the following return policy to understand your rights and responsibilities.

1. Returns and Exchanges

We offer a 30-day return policy on all products from the date you receive your order. If you are not fully satisfied with your purchase, you may return or exchange it under the following conditions:

  • The item must be in unused, unworn, and original condition.
  • The item must be returned with all original packaging (including boxes, tags, and manuals).
  • You must have the proof of purchase (order number or receipt).

Note: Items that have been worn, damaged, or altered will not be accepted for return or exchange.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support: Reach out to our customer service team at info@nexusbytepc.com or call us at (507) 754-5046 within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Our customer service team will guide you through the return process and provide you with a Return Authorization Number.

  3. Return Shipping: Once you receive the return authorization, securely package the item(s) and include all original packaging. You will be responsible for the return shipping costs, unless the item is defective or the wrong item was sent.

  4. Shipping Address: Send the item to the following address:

    NexusBytePC
    212 5th St NE
    Grand Meadow, Minnesota (MN)
    Zip Code: [Your Zip Code]

Please note that NexusBytePC is not responsible for any lost or damaged items during return shipping. We recommend using a trackable shipping service for returns.

3. Refunds and Processing

Once we receive your returned item(s), we will inspect it to ensure it meets the return criteria. If the return is approved:

  • We will process your refund to the original payment method used for the purchase.
  • Refunds will be processed within 5-7 business days after receiving and inspecting the returned product.
  • Shipping charges are non-refundable. If you received free shipping on your order, the standard shipping cost will be deducted from your refund.

Note: If your item is deemed to be ineligible for a return (e.g., used, damaged, or missing components), we will notify you and return the item to you at your expense.

4. Defective or Incorrect Items

If you receive a defective or incorrect item, please notify us within 7 days of receiving your order. In such cases, we will offer a free return label for the item and either a full refund or a replacement.

Please contact our customer support team immediately at info@nexusbytepc.com or call us at (507) 754-5046 if you receive a defective or incorrect item, and we will guide you through the process.

5. Non-Returnable Items

Certain items are non-returnable for health and safety reasons. These items include:

  • Personalized or customized products (e.g., engraved watches).
  • Gift cards or similar store credits.
  • Final sale items or items marked as non-returnable at the time of purchase.

6. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the desired item. Returns for exchanges are subject to the same conditions as regular returns.

7. International Returns

For international orders, you are responsible for all return shipping costs. Please ensure that you follow the same return process and send the item to the address provided above. NexusBytePC is not responsible for any customs duties, taxes, or additional charges incurred during international returns.

8. Contact Information

If you have any questions about our return policy or need assistance with a return, please contact our customer support team:

  • Email: info@nexusbytepc.com
  • Phone: (507) 754-5046
  • Address: 212 5th St NE, Grand Meadow, Minnesota (MN)

Thank you for shopping with NexusBytePC. We appreciate your business and are dedicated to providing you with the best possible customer experience.